Do I have to order online?
No, as we are an online retailer working along our retail store you can not only order online but call into our store or place an order over the phone.
How can I pay for my order?
We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron. We also accept PayPal payments.
Is it safe to order online?
You can be assured that shopping with terrysboutique is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
How do I know that you have received my order?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the dispatch warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
Can I make changes to my order?
Unfortunately, once you've placed your order with us, it is not possible to amend any details, as our warehouse team will have already started processing your order!
Can I cancel my order?
To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the returns' section, and we'll do our best to resolve this for you.
Can I exchange an item?
Yes you can exchange an item, the item must be unused and in its original packaging. In regards to hair extensions the warranty seal must be unbroken if the seal is broken then your warranty and the option to return is void.
Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
Cover your address label with the boohoo returns label found on the bottom right of your delivery note.
Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
Keep your certificate of postage safe as you will need this as your proof of return.
Can I return hair extensions if the colour does not match?
In regards to hair extensions we only except return if the warranty seal is still intact. Please be sure that the colour matches before removing the packaging, if the seal is broken due to health and hygiene reasons it is void for returns.
Where do you deliver to?
We deliver to the UK, USA, Canada, New Zealand and all other European countries.
Do you have a shop?
Yes we have a shop, you can find us on google maps TerrysBoutique
How can I contact you?
You can contact one of our terrys boutique representatives via our
Phone number 02070961529
Or via our online live chat where you can speak to a member of staff
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